DELIVERY INFORMATION AND SHIPPING PRICES
The below table outlines delivery countries, lead times and prices. Please view Terms and conditions, which apply to all shipments.
Business days applies on weekdays, Monday to Friday excluding public holiday. Delivery times are estimates and should be used as a guide. Please be aware that during busy periods eg. Black Friday, there may be a delivery time up to 4-12 business days.
You can choose your country by clicking on the globe icon the bottom of our webshop. Please ensure that you have chosen the country you are shipping to before checkout.
ATTENTION: We're experience longer delivery time due to covid-19.
Country | Lead time | Shipping Price | Return Price* | Free Shipping above |
Austria |
3-4 business days | Free delivery | 4 EUR | - |
Belgium | 2-3 business days | Free delivery | 4 EUR | - |
Denmark | 3-5 business days | Free delivery | 29 DKK | - |
Finland | 2-3 business days | Free delivery | 4 EUR | - |
France | 3-4 business days | Free delivery | 4 EUR | - |
Germany | 2-3 business days | Free delivery | 4 EUR | - |
Ireland | 4-5 business days | Free delivery | 4 EUR | - |
Italy | 3-4 business days | Free delivery | 4 EUR | - |
Luxembourg | 2-3 business days | Free delivery | 4 EUR | - |
Netherlands | 2-3 business days | Free delivery | 4 EUR | - |
Spain | 3-4 business days | Free delivery | 4 EUR | - |
Sweden | 3-5 business days | Free delivery | 39 SEK |
- |
UK | 4-6 business days | Free delivery | 10 GBP |
- |
Norway | 4-6 business days | Free delivery | 90 NOK |
- |
All prices include taxes and duties.
We are still accepting online orders on ILSEJACOBSEN.COM. You can add items to your cart and checkout as usual.
HOW TO RETURN
Please note that we have moved our warehouse and the new return address is the following:
Ilse Jacobsen Hornbæk
C/O Prime Cargo
Profilvej 4
6000 Kolding
Denmark
From November 1st, you will be required to pay for returns. Your return amount will be refunded based on the cost of the product(s) you are returning minus the cost for return, which you can see in the table above. The We recommend that you use our return label from DHL. If you would like to do so, it’s possible to search for your nearest drop-off point on their website. Just fill in your country and postal code to get an overview of the drop-off points closest to you.
Please be aware that if you choose to use an alternative courier, it will be your responsibility to make sure that the returned goods will arrive safely to our warehouse.
No matter if you choose to use our return label from DHL, or if you choose an alternative courier, please fill out the return form with your name, order number and reason for return.
If you have any doubts about the process, please contact our customer service team who will be happy to help you.